Welcome to Bénin

Terms of Use

Last updated: October 28, 2026

1. Purpose

These Terms of Use (“Terms”) govern access to and use of the website welcometobenin.com (the “Site”), published by TEFLEX (see our Legal Notice). The Site offers:

Any use of the Site implies full and unreserved acceptance of these Terms. If you do not accept these Terms, please do not use the Site.

2. Two Categories of Users

2.1 Visitors

Any person browsing the Site without creating a professional account — searching for information, viewing establishment listings, submitting reviews (see Section 6).

2.2 Professionals

Any natural or legal person creating an account to list an establishment (accommodation, vehicle rental and transport, travel agencies, tour guides, restaurants, nightlife, sports and wellness) in the directory. Creating a professional account implies acceptance of these Terms as well as the applicable listing terms, available on the Pricing page.

3. Registration and Professional Listings

3.1 Accuracy of Information

The professional undertakes to provide accurate, up-to-date, and non-misleading information about their establishment (name, address, contact details, description, photographs, indicative rates). The professional is solely responsible for the content they publish on their listing.

3.2 Ownership of Submitted Content

By publishing a photograph, video, or text on their listing, the professional warrants that they hold the necessary rights for its distribution, or have obtained the required authorizations. The professional grants TEFLEX a royalty-free, worldwide, non-exclusive license to use, reproduce, and adapt (including cropping and graphic branding) this content for the purposes of display on the Site and its promotion (official social media accounts, newsletters, and the Site’s marketing materials).

3.3 Moderation Process

Each listing goes through a status cycle (Draft → Pending Verification → Published → Flagged → Archived). TEFLEX reserves the right to refuse, suspend, or remove any listing that does not comply with these Terms, contains manifestly false information, or is the subject of repeated, justified reports. For security and quality control purposes, any subsequent modification made to an already published listing temporarily returns it to ‘Pending Verification’ status until re-approved by the TEFLEX team.

3.4 “Verified” Badge

The “Verified” badge is awarded following a manual review conducted by the TEFLEX team. Its absence does not mean a listing is inaccurate; its presence only attests that a verification was carried out at a given point in time, not a permanent guarantee of accuracy.

4. Free Listing and Future Offers

During the Platform’s launch phase, listing a business is free. It includes creating and publishing a listing, putting visitors in direct contact with the business, and the possibility of obtaining the “Verified” badge after a check carried out by TEFLEX. This badge can never be purchased.

TEFLEX may later offer optional paid visibility options. Their terms and prices will be communicated to the professional before any subscription, and no amount will be charged without their express agreement. The free listing remains available independently of these options.

No online payment is currently offered on the Platform.

5. Termination

The professional may request the deletion of their account at any time, as described in the Privacy Policy.

TEFLEX reserves the right to suspend or terminate a professional account in the event of a serious or repeated breach of these Terms, proven fraud, or use of the Site for purposes other than those provided for herein.

6. Traveler Reviews

6.1 How It Works

Any visitor may submit a review on a professional listing after verifying their email address. A verified email may only submit one review per listing. Reviews are published immediately upon verification, without systematic prior moderation.

6.2 Reporting and Moderation

Any review may be reported via the link provided for that purpose. TEFLEX reserves the right to hide any reported review that violates these Terms (defamatory, abusive, off-topic, or manifestly false statements), without any obligation to justify this to the visitor who submitted the review.

6.3 Genuineness of Reviews

Submitting a review about one’s own establishment, or any review submitted in exchange for undisclosed compensation, is strictly prohibited and constitutes a serious breach that may result in removal of the review and suspension of the professional account concerned.

6.4 Professional Response

The professional has the option to publish one response to each review concerning their establishment. This response must remain courteous and may not contain personal information about the review’s author.

7. TEFLEX’s Role — What the Site Is, and Is Not

welcometobenin.com is a matchmaking and information service. TEFLEX is not a party to any transaction that may take place between a traveler and a listed establishment (booking, payment, stay).

Any dispute relating to the quality of a service, a booking, or a payment made directly with an establishment is the sole responsibility of that establishment.

8. Intellectual Property of the Site

The Site’s editorial content (historical, cultural, and practical texts, structure, visual identity) is the property of TEFLEX, under the conditions specified in our Legal Notice.

9. Personal Data

The processing of personal data of users (visitors and professionals) is described in our Privacy Policy, in accordance with Law No. 2017-20 of April 20, 2018 on the Digital Code.

10. Limitation of Liability

The Site’s content (practical information, travel formalities, descriptions of attractions and events) is provided for informational purposes only. TEFLEX cannot guarantee the ongoing accuracy of information that may change independently of its control (event dates, administrative formalities, prices). See also the “Limitation of Liability” section of our Legal Notice.

11. Amendments to These Terms

TEFLEX reserves the right to amend these Terms at any time, in particular to reflect the evolution of the Site’s features (such as the effective rollout of online payment). Professionals will be notified of any material change. Continued use of the Site after such amendment constitutes acceptance of the new Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the law of Benin. Any dispute falls under the exclusive jurisdiction of the competent courts of the Republic of Benin, subject to any mandatory statutory provision to the contrary.

13. Contact

For any questions regarding these Terms, please contact us via the Contact page.